Returns Policy

Order Cancellation Policy

You have the legal right to cancel your order within 14 days of receiving your item.

How to Cancel

To cancel your order, you can:

• Contact our Customer Service team (see “Returns Policy” below)

• Email a cancellation request to: info@maddsuperstore.com

• Or post your request to:
  Unit 4 Enterprise Center, Moniton Estate, West Ham Lane, Basingstoke, Hampshire, England, RG22 6NQ

If Your Item Has Already Been Dispatched

• Return the item at your own cost (unless free returns were offered).

• Use a reliable courier and keep proof of return (receipt or tracking).

• Return address:
  Unit 4 Enterprise Center, Moniton Estate, West Ham Lane, Basingstoke, Hampshire, England, RG22 6NQ

Note: We are not responsible for lost or delayed returns without proof.

Refunds

• If the item has not been dispatched:
  We will refund within 14 days of cancellation.

• If the item has been returned:
  We will refund within 14 days of receiving the item or receiving proof of postage.

All refunds are issued to your original payment method, with no additional fees.

Important: If the item is used, damaged, or incomplete, we may reduce or refuse the refund.